Return & Refund Policy
Overview
Our return and refund policy is valid for 7 days. If 7 days have passed since your purchase, we cannot offer a full refund or exchange.
This policy applies to car accessories and related products purchased from Aksesori Kereta through aksesorikereta.com
Return Eligibility
To be eligible for a return, the product must be:
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Unused and not installed or fitted
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In the same condition as when you received it
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In its original packaging
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Complete with all parts, mounting hardware, wiring, accessories, manuals, and labels
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Accompanied by a receipt or proof of purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send the product you want to return directly to the manufacturer.
Non-Returnable Items
Some types of items cannot be returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate products or personal hygiene items, hazardous materials, or flammable liquids and gases.
Other items that cannot be returned include:
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Gift cards
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Downloadable software products
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Some health and personal care products
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Used, installed, or fitted car accessories
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Special-order or custom-made items
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Clearance, promotional, or discounted products
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Consumable products such as fluids, cleaning products, and adhesives once opened
Partial Refunds
There are certain situations where only a partial refund will be given:
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Books with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
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Any product that is not in its original condition, is damaged, or is missing parts for reasons not caused by our error
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Any product returned more than 30 days after delivery
How to Return an Item
Step 1 — Request a Return Merchandise Authorization (RMA)
Email info@aksesorikereta.com with your order number, product details, reason for return, and photos/video where relevant. We will issue an RMA number and return instructions.
Do not ship any return without an RMA number.
Step 2 — Pack and Ship the Item
Write the RMA number on the outside of the parcel. Include the receipt or proof of purchase inside. Ship the item to:
Aksesori Kereta Returns
You are responsible for paying your own shipping costs for returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
If you are returning a high-value product, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that the product you return will reach us.
Refunds
Refund Processing
Once the returned product is received and inspected, we will send you an email to let you know that we have received it. We will also let you know whether your refund request has been approved or rejected.
If approved, your refund will be processed and the amount will automatically be credited to your credit card or original payment method within a certain timeframe.
Late or Missing Refunds
If you still have not received your refund, please check your bank account first.
Then contact your credit card company, as it may take some time before the refund is officially posted to your account.
Next, contact your bank. There is usually a processing period before a refund is credited to your account.
If you have done all of these steps and still have not received your refund, please contact us at info@aksesorikereta.com.
Promotional Products
Only products sold at regular price can be returned and refunded. Promotional or discounted products cannot be returned.
Product Exchanges
We only replace products if they are damaged or defective. If you want to exchange a product for the same product, please email us at info@aksesorikereta.com.
Gifts
If the product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned product. Once the returned product is received, a gift certificate will be sent to you.
If the product was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be given to the gift giver, and they will be notified about the return.
Need Help?
For any questions about refunds and product returns, please contact us at info@aksesorikereta.com.